Effective date: 2026-08-26 · Operator: HoofBeat Technology, State of Qatar
This policy explains how to cancel something you pay us for, and when we give money back. It is written to be read before you buy, not after something goes wrong.
What this policy covers
It covers money paid to HoofBeat Technology: MIRBAT subscriptions, MIRBAT AI credit packs, and — when that product launches — Auto Care service payments.
It does not cover money that moves between other people through the software. A facility's invoices to its owners, a facility's payroll records, a trainer's invoice to their client and a jockey booking fee are agreements between those parties. MIRBAT keeps the books for them; HoofBeat Technology is not a party to them and does not adjudicate them. The Terms of Service say the same thing, and the internal dispute route for those records is described in the Dispute & Refund Policy.
Purchases made through an app store are covered by the section on app stores below, which is different in one important way: we did not take that payment and cannot reverse it.
What can be bought today
Being exact about this is part of the policy, because a refund rule for a purchase nobody can make would be a decoration.
- MIRBAT Core is free. No payment is taken for it, so no refund can arise from it.
- MIRBAT Basic, Professional and Premium are priced, and web subscriptions are not currently open. Web checkout is closed: the prices published on the MIRBAT page are the intended prices, no card details are collected anywhere on this website, and the page says "coming soon" rather than offering a button that would fail. Nothing on this website can be bought today.
- Auto Care is in development and sells nothing.
Where a way to buy opens — web checkout, or an app store listing — this policy governs purchases made through it from the moment it opens.
MIRBAT subscriptions
Cancelling
- You may cancel renewal at any time, for any reason, and you do not have to tell us why.
- We do not charge a fee for cancelling and do not require notice.
- Cancelling stops the next renewal. It is not by itself a request for money back for a period you have already paid for; if you believe a refund is due as well, ask, and this policy applies.
- Access to the paid features normally continues to the end of the period you have already paid for. At the end of that period the account returns to MIRBAT Core, and the data in the account is not deleted because a subscription ended.
- Where we end a paid subscription ourselves for a reason that is not your breach of the Terms, we refund the unused part of the period.
When a subscription charge is refunded
- A duplicate charge. Charged twice for the same plan and the same period: the duplicate is refunded in full.
- An incorrect charge. Charged an amount that does not match the published price for the plan and period bought, or charged after a cancellation had taken effect: the difference, or the whole charge, is refunded.
- Payment taken, entitlement not activated. If the payment succeeded and the plan did not reach the account, we either activate it or refund it — your choice.
- A paid capability materially not provided as described. If something the plan is sold on was materially unavailable or did not work as described for a material part of a period you paid for, the treatment fits what was affected: putting it right, a credit against a following period, or a refund in part or in full.
We do not say that payments are non-refundable, and no part of this policy should be read that way. A request outside the cases above is considered on its facts and answered in writing, with a reason.
Ask as soon as you notice the problem. We do not publish a fixed number of days for requests, because a deadline we have not decided is a deadline we would be inventing; if one is set it will be published here and will not be applied to a purchase made before it was published.
MIRBAT AI credits
Credits pay for AI work inside MIRBAT. Two different things are both called credits, and they are treated differently on purpose.
Included monthly credits
A paid plan includes a monthly credit allowance. That allowance is part of the subscription, not a separate purchase: it has no separate price, it is granted rather than bought, it refreshes with each billing period, and it has no cash value.
Unused included credits are not separately refundable — there is no separate payment to refund. If a subscription charge is refunded under the section above, the included allowance goes with it.
Purchased credit packs
A credit pack is bought separately for a stated price, and has its own treatment:
- Duplicate or incorrect charge: refunded in full.
- Payment taken and credits not delivered to the wallet: we either deliver them or refund the payment — your choice.
- Unused purchased credits: may be considered for refund. The terms on which unused credits are refundable are part of the final commerce policy and are not yet settled; until they are, a request is considered on its facts rather than refused by default.
- Credits already consumed: normally not refundable, because a consumed credit paid for work that was performed. There are two exceptions, and they are real ones: a system or charging error — work that failed and was still charged for, or one piece of work charged twice — and any right the law gives you that this policy cannot remove.
Every credit granted, purchased and consumed is recorded. Ask, and we will show you the record for your own account, whether or not the request ends in a refund.
Purchases made through an app store
If you buy a subscription or credits inside the mobile app, the payment may be taken by the app store rather than by us. That changes who can reverse it.
- Google Play. The purchase is a transaction with Google under Google's terms. Refunds are handled through the Google Play purchase and refund process, together with the consumer rights you have. We cannot reverse a Google Play charge ourselves, and we will not tell you we can.
- Apple. If MIRBAT is later published on the App Store, purchases made there are subject to Apple's applicable purchase and refund process, together with the consumer rights you have.
What we can do, and will: check what your account is actually entitled to and correct it, give you the record of the purchase and of what it granted, and — where a store asks us whether a refund should be made — answer honestly and consistently with this policy.
Auto Care service payments
Auto Care is in development. No service can be booked or paid for, and nothing in this section says otherwise. It is published now because the structure of the policy should be designed before the first payment is taken rather than improvised after it.
When service payments are taken, refunds will be decided by who is responsible for the outcome, not by a penalty schedule. The cases the policy is built to answer:
- The customer cancels before a provider has accepted the job. Anything captured is refunded in full.
- The customer cancels after acceptance and before work begins. Refunded, less costs already properly incurred by the provider and documented — a part ordered, a journey begun.
- The provider cancels. Refunded in full.
- The provider does not arrive. Refunded in full.
- The work cannot be completed for a reason outside either party's control. The part not performed is refunded; documented incurred costs are treated as above.
- The work materially differs from what was agreed. The work is put right, or refunded in part or in full according to what was and was not delivered.
- The work is partly completed. The completed part is paid for as agreed; the rest is refunded.
- A duplicate payment. Refunded in full, in every case.
- Parts and physical goods. Returns follow the rights that apply to goods. A part that is faulty, unfit for its purpose or not what was described is not the customer's cost.
Documented cost means a cost the provider can evidence. We will not invent penalties, and a cancellation is not itself a chargeable event.
Before the first Auto Care booking is taken, the role each party plays in a service payment — who contracts with whom, and what HoofBeat Technology is responsible for — will be stated in terms written for that product.
How a refund reaches you
- Along the route the payment arrived by, wherever the payment provider supports it: the same card, the same account. Money goes back the way it came.
- Where that route no longer exists — a closed account, a card that cannot receive a return — we agree another route with you in writing. We will not substitute credit, vouchers or an extension of service for money without your agreement.
- Refunds are made in the currency you were charged in.
- We do not deduct a handling or administration fee from a refund.
- We start a refund promptly once it is agreed. How long it then takes to appear is set by the payment provider and your bank, and is outside our control.
We work with one or more licensed payment providers and may change or add to them. Which provider handled a particular payment does not change any right you have under this policy.
Chargebacks
You are free to go to your bank or card issuer. Talking to us first is usually faster, and we would rather fix a charge than argue about it. Where a chargeback is raised, we supply the transaction record to the provider and to you.
How to ask for a cancellation or a refund
Cancel renewal from the subscription screen in the app where that control is available, or write to support@hoofbeat.app from the email address on the account.
For a refund, write to support@hoofbeat.app and include the account email, what was charged, roughly when, and what outcome you are asking for. We will acknowledge the request, answer it in writing, and give a reason for the answer — including when the answer is no.
Your rights under the law
Nothing in this policy removes, limits or waives a right you have under the consumer protection law of State of Qatar, or under any other law that applies to you and that cannot be varied by agreement. Where anything written here conflicts with such a right, the right applies and this policy does not.
This policy is in addition to those rights, not instead of them.
Changes to this policy
We may change this policy. The effective date at the top changes when we do, and a change does not apply retrospectively to a purchase already made — the version in force when you paid is the version that governs that payment.
Contact
State of Qatar. Write to support@hoofbeat.app.